Contact us
Legal advice: list of locations, opening hours and telephone numbers
Return counselling: list of locations, opening hours and telephone numbers
Become part of our BBU team:
Jobs & Careers
If you are in need of assistance (meaning you have no money), the BBU is responsible for your accommodation, care, and support in a federal reception center. The BBU also offers legal advice on asylum procedures. If you wish to return home, you can seek advice from the BBU’s return counseling service.
BBU offers legal advice and representation before the Federal Office for Immigration and Asylum and the Federal Administrative Court (BVwG) in the following proceedings:
Find out how to contact legal advice either at your accommodation or online at this link.
If you want to return home, BBU can also help you. Our advisors will inform you about options for returning home, about assistance in your home country, and will support you with all the necessary organizational matters.
Find out how to contact the return counseling service either at your accommodation or online at this link.
With BBU basic care, you will receive accommodation in a federal reception centre (BBE) and the following services:
You can trust BBU employees to help you.
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If you see this logo, you are at a BBU reception centre or counseling center. The BBU belongs to the Austrian state. |
BBU does NOT decide on your application for asylum, application for family reunification, or application to travel to your family in another EU country. This is done by the “Bundesamt für Fremdenwesen und Asyl” [Federal Office for Immigration and Asylum]. You have the right to complain about the decision of the Federal Office for Immigration and Asylum. The decision will then be made by a court, the “Bundesverwaltungsgericht” [Federal Administrative Court].
Information on your asylum procedure can be found here: The asylum procedure.
The BBU does not decide when you will be transferred to state-provided accomodation or in which federal state you will be accomodated. This is decided by the state accomodation offices, which are not part of the BBU.
If you have a question or a problem and the staff are unable to help you, please let us know. You can speak to another member of staff or to the infopoint, fill out a feedback form or send an email to:
feedback.grundversorgung@bbu.gv.at or ombudsstelle.rechtsberatung@bbu.gv.at