Contact us
Legal advice: list of locations, opening hours and telephone numbers
Return counselling: list of locations, opening hours and telephone numbers
Become part of our BBU team:
Jobs & Careers
| Every person who requests asylum in Austria (or “files an application for asylum”) is taken to a safe place. If you do not have your own money, you will be placed in a reception centre. This is an organized accommodation where you will be given a room with other people, food, clothing, and medical care. |
| INFORMATION FOR TEENAGERS UNDER 18 YEARS |
| Are you younger than 18 years old and have you come to Austria without your parents? Then you will first be taken to the reception centre in Traiskirchen in the province of Lower Austria. |
Staff members will welcome you at all reception centres. They will ask you questions such as “Are you hungry?” or “Do you need clothes?” They will also ask for your name, age, and other important information. You will be given a room in a house with other people who have also applied for asylum in Austria.
You will arrive and be given an identity card. Your identity card is important. You must ALWAYS carry your identity card with you. If the police ask, please show your card.
There are two types of procedure cards:
First, you will receive the green card:
This means that the admission procedure begins (the admission procedure is part of the asylum procedure; you can find more information about the asylum procedure here). You are allowed to leave the care facility (reception center), but you must observe the house rules (e.g., be back at the care facility by 10:00 p.m. at the latest). With the green procedure card, you are not allowed to travel freely in Austria; this is called a territorial restriction. Ask the care workers at your reception centre how far you are allowed to travel with your green card.
If the approval process is successful, you will receive a white card: you will be allocated a new place to live. You may be moved to another part of Austria, to another federal state. Sometimes it takes time for a place to become available. If you have close relatives in a specific federal state, this will be taken into account where possible. Important: BBU GmbH does not decide which federal state you will be allocated to and cannot influence this decision.
| INFORMATION FOR TEENAGERS UNDER 18 YEARS |
| You can always ask the legal advice of BBU for advice. Write down the phone number of the person responsible for you. |
How long you stay in a BBU reception centre depends on your asylum procedure.
First, the Federal Office for Immigration and Asylum checks whether your asylum application will be decided in Austria (=admission procedure). If you do not have any money of your own, you will be accommodated in a BBU reception centre during this time.
| INFORMATION FOR TEENAGERS UNDER 18 |
| Perhaps you can move to another country to be with your family. If Austria is responsible for your asylum application, you will be moved to another accommodation facility where experts will continue to look after you. Some children and teenagers stay at the BBU for longer. |
If you want to move in with relatives or friends immediately and live there permanently, you can “move privately” (known as a “private move”). This means that you will live privately, but at the same time you will forego all basic services (including health insurance, for example). If you do not want to forego basic services, you must wait for approval from the federal state before you can move into your private accommodation. Contact the information point at your care facility for further information.