Information for Ukrainians

English: Info | FAQ

Multilingual Hotline

If you are in urgent need of assistance or if you have any legal questions, please contact the hotline:

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English: Frequently Asked Questions

  • The most important information for arriving in Austria (especially in Vienna) can be found on this platform: Information for people from Ukraine – StartWienYou will find information in German and Ukrainian.
  • Via the website of the Federal Office for Immigration and Asylum (BFA) you can find answers to questions concerning the entry and residence of Ukrainian nationals in Austria. FAQs for Ukrainian nationals (bfa.gv.at). The answers are published in German and English.
  • If you are in need of assistance (e.g. because you have no financial means or cannot be accommodated with relatives or acquaintances), you will be admitted to the basic care programme of the Federal Government and the Federal Provinces. In addition to the provision of accommodation and food, you will also receive medical care (health insurance).The Federal Provinces are also setting up so-called arrival centres, which serve as a first point of contact or orientation.Map view of the basic care centres of the Federal provinces
  • If you are looking for accommodation or an emergency shelter, contact the following offices:

Vienna

  • Humanitarian Arrival Centre “Sport- und Fun-Halle” Leopoldstadt
    Registration office for persons who are in transit and do not wish to stay in Vienna – Only in case of need for emergency accommodation (Food, information, arrangement of emergency accommodation, people are forwarded to Messe Wien for registration)
    Address: Engerthstraße 267 – 269, 1020 Vienna
    Opening hours: Around the clock, seven days a week

The Humanitarian Arrival Centre offers:
– Medical care
– Arrangement of emergency accommodation
– Food and drinks
– Medical and psychosocial care
– Information on orientation in Vienna
– Covid 19 tests

In addition, the City of Vienna offers an opportunity for registration and counselling:

  • Registration and counselling centre
    Registration office for people who want to stay in Vienna.
    Address: Austria Center Vienna, Bruno-Kreisky-Platz 1, 1220 Vienna
    Opening hours: Monday to Friday, 8 a.m. to 6 p.m. Registration for an appointment for the application for basic care in Vienna is done via the registration system: gvs-termin.fsw.at

The registration and counselling centre offers:
– Testing and vaccination facilities
– Initial counselling, clarification of further needs and general social counselling
– Registration by the LPD Vienna
– Clarification and awarding of benefits from basic care such as: Health insurance, rent subsidies, accommodation in an organised shelter.
– Housing advice and housing placement
– medical counselling and treatment
– psychological support
– Counselling on migration law

 

Steiermark/Styria

  • Humanitarian Arrival Centre of the Province of Styria in Graz (from 16.03.2022)
    Address: Messehalle D (Exhibition Hall D), Messeplatz 1, 8010 Graz
    Opening hours: Around the clock, seven days a week
    Accessible by bus or tram (free for people from Ukraine)

 

Salzburg

  • Humanitarian Arrival Centre Messezentrum
    Address: Messehalle 4, Am Messezentrum 1, 5020 Salzburg
    Opening hours: Around the clock, seven days a week

 

Tirol

  • Humanitarian Arrival Centre Tirol
    Address: Hotel Europa, Südtiroler Platz 2, 6020 Innsbruck
    Opening hours: Around the clock, seven days a week
    More Information: Ukraine-Hilfe | Land Tirol

Oberösterreich

  • AZ LINZ-PVZ, Waldeggstraße 41, 4020 Linz. Monday-Wednesday-Friday 08:00-18:00

Other accomodations in Austria

  • Homes for Ukraine is an initiative of non-profit organisations that arranges accommodation from private individuals.
  • The international assistance campaign www.hospitality-helps.org offers a platform to make temporarily free room contingents of hotels available to refugees. The registration can also be done directly by the refugee in their own language (e.g. via smartphone).
  • In addition, it is possible to obtain information about the possibility of accommodation via the Federal Agency for Reception and Support Services (BBU GmbH) at +43 1 2676 870 9460 (Ukraine Hotline).

List Of Registry Offices For Refugees From Ukraine

The first registration of Ukrainian refugees is carried out by the executive authorities and can take place at the following police stations or special reception or registration centres. It is a requirement for the issuance of the ID card for displaced persons. The registration is also a requirement for the application for basic care (financial assistance and health insurance), which can then be submitted to the respective federal province in which the residence was registered. In some arrival centres, it is possible to apply for basic care directly after the registration on site.

  • An initial registration is carried out by the police. This may be at specific police stations or in
    special reception or registration centres.
    At your registration, staff will take your details and the details from your passport or other
    documents. Persons above the age of 14 have their fingerprints taken. There is a form that
    you must fill in and submit at registration.
    Please take the following with you to registration (if available):
    − Passport
    − Birth certificate, marriage certificate, other personal documents
    − Any other identity documents, such as identity card, driving licence, residence permit,
    etc.

The list is regularly updated.

[as of 28.07.2022]

Province Address Contact Opening hours
Burgenland 7163 Andau, GÜG  L206 059133 1147 260 Monday – Sunday
00:00 – 24:00
Burgenland 2425 Nickelsdorf, GÜG A4 059133 1146 200 Monday – Sunday
00:00 – 24:00
Burgenland 2425 Nickelsdorf, GÜG B10, 059133 1146 200 Monday – Sunday
00:00 – 24:00
Burgenland 2425 Nickelsdorf, PI, Neue Teilung 1


barrier-free

059133 1144 Monday – Sunday
00:00 – 24:00
Burgenland 2421 Kittsee, PI, An der A6 059133 1131 200 Monday – Sunday
00:00 – 24:00
Burgenland 2421 Kittsee, GÜG A6 059133 1131 200 Monday – Sunday
00:00 – 24:00
Burgenland 2421 Kittsee GÜG L208 059133 1131 200 Monday – Sunday
00:00 – 24:00
Burgenland 7013 Klingenbach, GÜG, B 16 059133 1101 Monday – Sunday
00:00 – 24:00
Burgenland 7022 Schattendorf, PI, Kirchenplatz 2 059133 1125 200 Monday – Sunday
00:00 – 24:00
Burgenland 7301 Deutschkreutz, GÜG, B  62 059133 1221 250 Monday – Sunday
00:00 – 24:00
Burgenland 7443 Rattersdorf, GÜG, B61 059133 1229 260 Monday – Sunday
00:00 – 24:00
Burgenland 7361 Lutzmannsburg, PI, Thermenstraße 32 059133 1231 Monday – Sunday
00:00 – 24:00
Burgenland 7471 Rechnitz, GÜG, L242 059133 1255 Monday – Sunday
00:00 – 24:00
Burgenland 7472 Schachendorf, GÜG, B63 059133 1255 Monday – Sunday
00:00 – 24:00
Burgenland 7521 Eberau, GÜG 059133 1207 Monday – Sunday
00:00 – 24:00
Burgenland 7546 Moschendorf, GÜG Dorfstraße 059133 1207 Monday – Sunday
00:00 – 24:00
Burgenland 7522 Heiligenbrunn, GÜG, B 56a 059133 1207 Monday – Sunday
00:00 – 24:00
Kärnten 9500 Villach, Bahnhofplatz 1


barrier-free

0664 2551313 Monday, Wednesday & Friday
09:00 – 15:00
Kärnten 9020 Klagenfurt, Ebenthaler Straße 6 Fremdenpolizei


barrier-free

0664 2551312 Monday – Friday
08:00 – 16:00
Niederösterreich 3100 St. Pölten, Linzer Str. 47, PAZ 059133 35 1911 Monday – Sunday
08:00 – 18:00
Oberösterreich 4020 Linz, Waldeggstr. 41, Postverteilerzentrum Linz


barrier-free

0664 57 104 33 Monday – Wednesday & Friday
08:00 – 18:00,
Saturday and Sunday by telephone agreement
Oberösterreich Mobile registration:

The LPD Upper Austria offers mobile registration for the primary registration of persons who are NOT able to visit one of the above-mentioned registration offices due to their physical condition.

0664 8822 98 30
Salzburg 5020 Salzburg, Am Messezentrum, Halle 4


(Info: also for appointments post-recording of the areas city of Salzburg, district Salzburg-Umgebung, Hallein)


barrier-free

059133 – 5133 200
or 0664 84 03 994
Monday – Saturday
by appointment
Salzburg 5600 St. Johann im Pongau,
Ing. Ludwig Pech Straße 10


(Info: also for appointments post-recording of the areas district Tamsweg and Hallein)

059133 – 5140 Monday – Friday
by appointment
Salzburg 5700 Zell/See,
Brucker Bundesstraße 3


barrier-free

059133 – 5170 Monday – Friday
by appointment
Salzburg 5580 Tamsweg, Gartengasse 5


barrier-free

059133 – 5160 100 Monday – Friday
by appointment
Steiermark 8010 Graz, Messe Graz, Halle D, Jakominigürtel 20


barrier-free

Monday – Friday: 08:00 – 14:00,
Saturday: 08:00 – 12:00 Uhr
Steiermark 8055 Graz Herrgottwiesgasse 292 BBU Verteilerquartier


barrier-free

01 26768709296 Monday – Sunday
08:00 – 16:00
Tirol Ankunftszentrum Hotel Europa in 6020 Innsbruck, Südtiroler Platz 2


barrier-free

0664 8589998 Monday – Sunday
08:00 – 18:00
Tirol Polizeiinspektion Lienz, 9900 Lienz, Hauptstraße Nr. 5


barrier-free

059133 7230100 Monday – Sunday
07:00 – 19:00
Tirol Polizeiinspektion Kufstein, AGM Bahnhof, 6330 Kufstein, Südtiroler Platz 3


barrier-free

059133 7214 Monday – Sunday
07:00 – 19:00
Tirol Polizeiinspektion Imst, 6460 Imst, Rathausstraße 14


barrier-free

059133 7100 Monday and Thursday
07:00 Uhr – 19:00
Tirol Polizeiinspektion Reutte, 6600 Reutte, Obermarkt 2


barrier-free

059133 7150100 Tuesday and Thursday
07:00 Uhr – 19:00
Vorarlberg 6850 Dornbirn St.-Martin-Straße 6, PI Dornbirn Fremdenpolizei


barrier-free

059133 8145 200 Monday – Friday
08:00 – 17:00
Wien 1220 Wien, Austria Center Vienna (ACV)

For people who want to stay in Vienna.


Для осіб, які планують залишитись у Відні.


barrier-free

0664 889 637 44 Monday – Friday
08:00 –  18:00


Registration for an appointment for the application for basic care in Vienna is done via the registration system: gvs-termin.fsw.at

  1. Temporary right of residence for displaced persons
    Certain groups of people from Ukraine have a temporary right of residence as displaced persons in Austria. This applies to citizens of Ukraine and refugees recognised in Ukraine or persons with complementary protection who had to leave Ukraine due to the war. This also applies to their family members as well as Ukrainian citizens who were lawfully residing in Austria at the beginning of the war.
    These people will receive the residence permit “identity card for displaced persons”. Registration (data collection) is necessary for this. There is no need to make an application for international protection (“asylum application”).
    The right of residence is valid until 03 March 2023 and it will be automatically renewed for up to 6 months twice, unless it is declared ended.
    Furthermore, the right of residence will expire if these persons leave Austria for a longer time, i.e. if they move to another state. However, short trips are possible without the right of residence expiring
  2. Target groups
    1. Citizens of Ukraine residing in Ukraine who had to leave Ukraine due to the armed conflict as of 24 February 2022.
    2. Other third-country nationals or stateless persons with international protection status or comparable national protection status granted before 24 February 2022
    under Ukrainian law, who had to leave Ukraine due to the armed conflict as of 24 February 2022. This applies to persons with asylum or complementary protection in
    Ukraine.
    3. Family members of these groups, provided they were residing in Ukraine as family members of one of the persons listed above before 24 February 2022. Above all, this applies to family members who are not Ukrainian citizens or who do not meet one of the other conditions for the right of residence as displaced persons for other reasons.
    Family members include:
    − Spouses and registered partners
    − Unmarried minor children of persons from the above-mentioned target group (1. and 2.) or of their spouses or registered partners
    − Other close relatives of persons from the target group (1. and 2.) who lived together with them in a household before displacement and who were completely or mainly dependent on them
    4. Citizens of Ukraine who were lawfully residing in Austria visa-free or with a visa on 24 February 2022, after the end of the visa-free stay or the expiry of the visa if they cannot return to Ukraine or the state of their residence. Above all, this applies to Ukrainian citizens who were on a trip to Austria at the beginning of the war and lived in Ukraine or another state to which they cannot return. Persons who lived in another state and can return there are not included.
    5. Citizens of Ukraine with a valid residence permit in Austria on 24 February 2022, after the end of the period of validity if they cannot return to Ukraine. This only applies to cases where the residence permit has not been renewed. Persons with currently valid residence permits are not included because they are still lawfully residing in Austria.

A further requirement is that the respective person is staying in Austria and there are no reasons for exclusion. In particular, reasons for exclusion include war crimes or crimes against humanity, serious offences and the like.

More Information  you can find here Informationsblatt and FAQs des BFA. Under this Link you can find the documents in Englisch, Ukrainian & Russian languages as well.

  • Do I have to register in Austria?

Yes. Whether, by whom and how depends on the type of accommodation. If you are staying in Austria for more than three days, you have to register your residence at the responsible registration office (municipalities/magistrates) in accordance with the Registration Law.

  • In the case of private accommodation, you have to report your place of residence directly to the registration office within three days after moving into the accommodation, whereby you need a corresponding confirmation of your accommodation provider (owner, private landlord, etc.).
  • If you are accommodated within the framework of a lodging/tourist establishment, the registration is carried out by the owner in accordance with the relevant regulations (depending on the duration of the stay, e.g. entry in the guest register).
  • In the case of admission to basic care in organised accommodation, this notification is arranged by the BBU or the respective competent provincial basic care office.

There is only an exception to the obligation to register if you do not stay in Austria for more than three days – for example, if you are only passing through Austria.

  • If you are in need of assistance (e.g. because you have no financial means or cannot be accommodated with relatives or acquaintances), you will be admitted to the basic care programme of the Federal Government and the Federal Provinces. In addition to the provision of accommodation and food, you will also receive medical care (health insurance).
  • Registration for an appointment for the application for basic care in Vienna is done via the registration system: gvs-termin.fsw.at

The Federal Provinces are also setting up so-called arrival centres, which serve as a first point of contact or orientation.

Map view of the basic care centres of the Federal provinces

 

Federal province Contact information Application via:
Burgenland post.a6-asyl@bgld.gv.at

02682 600-0

Application – Land Burgenland


  • For the granting of assistance services, an application has to be submitted to the Basic Care Centre Burgenland.
  • The application form is available on the website.
Kärnten abt13.flw@ktn.gv.at

050 536 – 33007

Niederösterreich post.ivw2fluechtlingshilfe@noel.gv.at

02742 9005 – 15000

Oberösterreich gvs.so.post@ooe.gv.at

0732 77 20 – 152 21

Salzburg grundversorgung@salzburg.gv.at

0662 8042 – 5602

Application to be made at:

Caritas Salzburg Clearingstelle Grundversorgung:

Monday-Friday: 8:00-13:00

Gaisbergstraße 27, 5020 Salzburg

05 1760-5204

Steiermark grundversorgung@stmk.gv.at

0316 877 – 5458

Application to be made at:

Messehalle Graz, Messeplatz 1, 8010 Graz

Tirol soziales@tirol.gv.at

office@tsd.gv.at

Land Tirol: 0512 508 2592

Tiroler Soziale Dienste: 0512 21 440

Tiroler Soziale Dienste (TSD)

Application for basic care online.

Also available at the municipal office or citizens’ service of the BH/city magistrate.

To be filled out and sent to: grundversorgung.ukraine@tirol.gv.at

Vorarlberg grundversorgung@vorarlberg.at

05574 511 24105

Application at the registration offices, the district administrative authorities or municipalities
Wien gvs@fsw.at

01 24 5 24

Application at the ACV registration office (Austria Center Vienna)

Registration for an appointment for the application for basic care in Vienna is done via the registration system: gvs-termin.fsw.at

As displaced persons from Ukraine, you have a temporary right of residence in Austria. This right of residence is currently valid until the expiry date on the card (03 March 2023) and it may be extended, if applicable. This right of residence is documented by the residence permit “identity card for displaced persons” enclosed with this letter.

In principle, you can travel visa-free for tourism within the Schengen area for 90 days within 180 days with the identity card for displaced persons and your passport. You may re-enter Austria at any time with a valid identity card for displaced persons.
The right of residence will expire before the expiry date if you leave Austria for a longer time, i.e. if you move to another state. Furthermore, the right of residence will expire if there are reasons for exclusion. This includes convictions for particularly serious crimes.
Please inform the Federal Office for Immigration and Asylum (BFA) if you change your name, so that a new identity card for displaced persons can be issued to you.
Further information as well as the contact details of the BFA organisational units can be found at:
www.bfa.gv.at

The Federal Office for Immigration and Asylum (BFA) issues an identity card for displaced persons to persons who belong to the target groups. For this, it is necessary for you to register:
• An initial registration takes place through the police. This can be done at certain police stations or in special reception or registration centres.
• When you register, your data and the details on your passport or other documents will be recorded. Persons aged 14 and over will undergo an identification process
(taking of fingerprints, etc.). There is a form that you are kindly requested to fill in and submit during registration.

In the event that all data is completely available to the BFA as a result of the registration by the police, an identity card for displaced persons as a residence
permit will be personally delivered to you.

Should any investigative steps still be necessary, you will be invited to an interview before the competent body of the BFA in order to collect any missing data. This may
involve cases where e.g. no passport is available. If you are not summoned before the BFA, the identity card for displaced persons will be sent to you at your registered
address, to the delivery address that you specified during registration, or to the authorised recipient. You do not need to take any further steps for this. In some cases, it
may also be necessary to register your fingerprints again in order to issue the identity card. This is carried out by BFA staff. You may also be required to bring a passport photo to the BFA (if the photo from your passport cannot be used).

There is no need to make an application for asylum. Such an application would be hindered for the duration of the right of residence as a displaced person and it would
not be processed.

Contact the BFA Bundesamt für Fremdenwesen und Asyl

  • I fled Ukraine, but my family are currently in … Can they join me?

    If you are a Ukrainian citizen or a third-country national with asylum or comparable protection status in the Ukraine, the temporary right of residence also applies to your family members – provided that they were already living with you in Ukraine prior to 24/02/2022.
    Family members include spouses or registered partners, unmarried minor children (including those belonging to the spouse or registered partner) as well as other close relatives who lived in your household prior to your displacement and who were dependent on you.

Family members of these groups, provided they were residing in Ukraine as family members of one of the persons listed above before 24 February 2022. Above all, this applies to family members who are not Ukrainian citizens or who do not meet one of the other conditions for the right of residence as displaced persons for other reasons.

Family members include:
− Spouses and registered partners
− Unmarried minor children of persons from the above-mentioned target group (1.
and 2.) or of their spouses or registered partners
− Other close relatives of persons from the target group (1. and 2.) who lived
together with them in a household before displacement and who were
completely or mainly dependent on them

  • I lived in Ukraine as a third-country national with a residence permit. Does the temporary right of residence also apply to me?

    No. Third-country nationals who do not have asylum or any comparable protection status in Ukraine do not fall under this regulation. However, you may enter Austria for humanitarian reasons or travel through Austria to reach your country of origin. You are legally resident in Austria until you are able to travel on to your country of origin. If you require support for your journey home, you may contact the return counselling service at the BBU.

BUNDESGESETZBLATT FÜR DIE REPUBLIK ÖSTERREICH

Vertriebenen-Verordnung

  • As a displaced person from Ukraine, am I allowed to work in Austria and do I get free German courses?

    • Yes, with an ID card for displaced persons and an employment permit you have access to the Austrian labour market. However, it is necessary to register at the Austrian Public Employment Service (AMS) with the ID card for displaced persons. There, your data such as your education, your professional experience and competences as well as other information about your person will be collected. The AMS will support you in finding a job and will then issue you with an employment permit with which you will be able to work. If you have already found a job in Austria, your future employer can also apply for the employment permit.
    • Further information is also available in Ukrainian on the homepage of the Austrian Public Employment Service (AMS).
    • Furthermore, subsidies and active placements are provided by the Austrian Public Employment Service (AMS), and you can also take advantage of other AMS services such as counselling and German courses.
  • Documents required for registration with the AMS: Information in Ukrainian, English and German
  • You can also find information on German courses and on taking up employment in Austria on the website of the Austrian Integration Fund (ÖIF) or via the ÖIF’s Ukraine Info Hotline: +43 1 715 10 51-120 (Monday to Friday from 08:00 to 18:00).
  • Private job placement agencies (no claim to completeness):
    – https://www.pratsya.at/de/
    – https://www.jobs-for-ukraine.at/
    – https://www.jobs.trendingtopics.eu/for-ukrainians
    – UAtalents
    – After the ID card for displaced persons has been issued, persons can also become self-employed: https://www.wko.at/service/ukraine-faq.html

  • As a refugee or displaced person from Ukraine, am I covered by health insurance in Austria?

    Yes. In principle, health care is ensured within the framework of admission to basic care.

    As proof of health insurance, you will be assigned an insurance number after registration – at the customer service points of the Austrian Health Insurance Fund (ÖGK), this can be used to issue an e-card replacement voucher.

    Even if you do not yet have an insurance number and an e-card replacement voucher, medical care is still guaranteed by presenting the appropriate proof (passport or other residence documents relating to Ukraine).

    Further information on health insurance can be found on the homepage of the ÖGK.

    Even if you are not included in the basic health care because you do not need support services, you are entitled to health insurance within the framework of the General Social Insurance Act and can also make use of medical assistance. The legal and organisational requirements will be met in the next few days.

Donations in kind for our care facilities

Due to the current situation in Ukraine, we not only accept asylum seekers but also people from Ukraine who are seeking protection. If you would like to support our care facilities with donations in kind, please contact us by email at grundversorgung@bbu.gv.at so that we can organize further coordination. Please let us know in your e-mail in which federal state you would like to make a donation and what kind of donation it is.

Currently, donations in kind are only possible at the following locations:

  • Vienna (1110)
  • Thalham/St.Georgen im Attergau
  • Traiskirchen

The following is required:

  • Unopened hygiene products and baby hygiene products (diapers, wipes, etc.)
  • Clean single sheets (no double sheets) and towels
  • Additionally in Vienna/1110: baby equipment (bathtub, high chair, potty, etc.), baby and adult clothing

Important instructions:

Medicines, food of any kind and easily flammable items (e.g. candles) cannot be accepted. Furthermore, clothing cannot be accepted at other locations at this time. For legal reasons, we would also like to point out that no monetary donations can be accepted.

 

Thanks for your support!

Humanitarian return to countries of origin: BBU and IOM support third-country nationals who have fled Ukraine

Due to the dramatic developments in Ukraine, many people are still leaving the country. Among them are also numerous third-country nationals, i.e. people who came to Ukraine to work or study there, for example.
They, too, have been forced to leave Ukraine as quickly as possible and often want to return to their countries of origin quickly after arriving in Austria.

Together with the International Organisation for Migration (IOM), BBU supports third-country nationals who have fled Ukraine to continue their journey to their countries of origin.
In its counselling centres, the BBU provides information on the possibilities of assisted humanitarian return. Together with IOM, we clarify, among other things, the requirements for entry in the country of origin and provide support in preparing the onward journey.

The Austrian Federal Government declares its full solidarity with the entire Ukrainian population. For the Federal Ministry of Education, Science and Research (BMBWF), this applies in particular to those individuals who are active in its area of responsibility. The BMBWF is currently launching initiatives in many areas, and these are designed to directly help those affected on a number of levels. Initial support services are listed on this page, with new services being added all the time.

Educational paths in Austria – an overview of the Austrian education system:

Information about current conditions of entry and residence for Ukrainian citizens:

An overview of the current conditions of entry and residence for Ukrainian citizens can be found on the website of the Federal Ministry of the Interior
Entry and residence of Ukrainian citizens in Austria (in German)

Validations – Assessment of foreign qualifications:

SOS emergency aid for children and families

If you are an eligible family, live in Vienna and would like to take in an unaccompanied minor, then send an email to: ksenija.andelic@sos-kinderdorf.at. After the application and an initial interview with SOS Children’s Villages, the Vienna Children’s and Youth Welfare Office will examine your suitability as a host family. SOS Children’s Villages then makes a selection, taking into account the characteristics and interests of the host family and the young person, and organizes getting to know each other, further meetings and visits to the family. If both sides want to live together, the young person will be accepted into the host family.

Questions & contact:

Questions: SOS-Kinderdorf, Jakob.Kramar-Schmid@sos-kinderdorf.at, T.: 0676 / 88144 243

At www.rataufdraht.at and www.elternseite.at, our colleagues from “Rat auf Draht” give family tips on how to talk to children about war and terror.

Video (Ukrainian with German subtitle):

The psychosocial services:

  • Free psychological helpline

The counseling service of the Professional Association of Austrian Psychologists helps quickly and competently.

Helpline 01/504 8000, email helpline@boep.or.at

Psychosocial support daily from midnight to midnight

Acute Care Vienna (ABW) is an institution of the City of Vienna. Specially trained psychosocial professionals look after those affected after an exceptionally stressful event. Acute care Vienna can be reached on +43 676 8118 98698 daily from midnight to midnight.

We are of course available with language mediation! If necessary, connect to the number +43 676 8118 98698 and translate!

SOCIAL PSYCHIATRIC EMERGENCY SERVICE

People in mental crises need immediate, unbureaucratic and professional help. The social psychiatric emergency service (SND) is therefore available around the clock as an emergency and crisis service on 01 31330.

Information about our services (in english)

  • Available by phone daily from 0:00 to 24:00
  • 365 days a year
  • comprehensive for the whole of Vienna
  • Appointments can be made after prior notification by telephone.

Psychosocial Services Vienna

  • Fact sheets for refugees from Ukraine:

Informationen über unser Angebot (auf Deutsch)
Information about our services (in english)
Інформація про нашу пропозицію (українською мовою)

Psychological help:

Care for deaf refugees:

The Austrian Association of the Deaf has members in seven federal states: Vorarlberg, Tyrol, Salzburg, Carinthia, Styria, Upper Austria and Lower Austria. They help deaf people who have fled from Ukraine. Contact details of our members are here. 

Dentists emergency service Vienna:

“Rat auf Draht”:

  • First point of contact for accommodation providers who take in refugee families with children aged 0-24 from Ukraine.