Information sheet – Displaced persons from Ukraine – Registration
Інформаційний лист – Переміщені особи з України – реєстрація
Информационный лист – Перемещенные лица из Украины – регистрация
The Humanitarian Arrival Centre offers:
– Medical care
– Arrangement of emergency accommodation
– Food and drinks
– Medical and psychosocial care
– Information on orientation in Vienna
– Covid 19 tests
In addition, the City of Vienna offers an opportunity for registration and counselling:
The registration and counselling centre offers:
– Testing and vaccination facilities
– Initial counselling, clarification of further needs and general social counselling
– Registration by the LPD Vienna
– Clarification and awarding of benefits from basic care such as: Health insurance, rent subsidies, accommodation in an organised shelter.
– Housing advice and housing placement
– medical counselling and treatment
– psychological support
– Counselling on migration law
The first registration of Ukrainian refugees is carried out by the executive authorities and can take place at the following police stations or special reception or registration centres. It is a requirement for the issuance of the ID card for displaced persons. The registration is also a requirement for the application for basic care (financial assistance and health insurance), which can then be submitted to the respective federal province in which the residence was registered. In some arrival centres, it is possible to apply for basic care directly after the registration on site.
The list is regularly updated.
[as of 28.07.2023]
Bundesland | Adresse | Kontakt | Öffnungszeiten |
Burgenland | 7163 Andau, GÜG L206 | 059133 1147 260 | Termin nach tel. Vereinbarung |
Burgenland | 2425 Nickelsdorf, PI, Neue Teilung 1
barrierefreier Zugang |
059133 1144 | Mo – So 00:00 – 24:00 Uhr |
Burgenland | 2421 Kittsee, PI, An der A6 | 059133 1131 200 | Termin nach tel. Vereinbarung |
Burgenland | 7013 Klingenbach, GÜG, B 16 | 059133 1101 | Mo – So 00:00 – 24:00 |
Burgenland | 7022 Schattendorf, PI, Kirchenplatz 2 | 059133 1125 200 | Termin nach tel. Vereinbarung |
Burgenland | 7301 Deutschkreutz, GÜG, B 62 | 059133 1221 250 | Termin nach tel. Vereinbarung |
Burgenland | 7443 Rattersdorf, GÜG, B61 | 059133 1229 260 | Mo – So 00:00 – 24:00 Uhr |
Burgenland | 7361 Lutzmannsburg, PI, Thermenstraße 32 | 059133 1231 | Mo – So 00:00 – 24:00 Uhr |
Burgenland | 7472 Schachendorf, GÜG, B63 | 059133 1255 | Termin nach tel. Vereinbarung |
Burgenland | 7522 Heiligenbrunn, GÜG, B 56a | 059133 1207 | Mo – So 00:00 – 24:00 Uhr (zur Erfassung mit einem ausgefüllten Formular „Datenerfassung für Ausweis für Vertriebene“ kommen. Link zum Formular: *Datenerfassung für Ausweis für Vertriebene (bfa.gv.at) |
Kärnten | 9500 Villach, Bahnhofplatz 1
barrierefreier Zugang |
0664 2551313 | Mittwoch 09:00 – 15:00 Uhr |
Kärnten | 9020 Klagenfurt, Ebenthaler Straße 6 Fremdenpolizei
barrierefreier Zugang |
0664 2551312 | Mo-Fr 08:00 – 16:00 Uhr |
Niederösterreich | 2700 Wiener Neustadt, Neunkirchner Straße 23 | 059133 371903 | Dienstag und Donnerstag 8-11 nach Terminvereinbarung |
Niederösterreich | 3100 St. Pölten, Linzer Str. 47, PAZ | 059133 35 1911 | Dienstag und Donnerstag. Terminvereinbarung ist notwendig. 08:00 – 16:00 Uhr |
Oberösterreich | Dragonerstr. 29, 4600 Wels
barrierefreier Zugang |
0664 57 104 33 | Mo, Fr 08:00 – 13:00 Uhr, Samstag und Sonntag nach telefonischer Vereinbarung |
Oberösterreich | Mobile Erfassung:
Die LPD OÖ verfügt über eine mobile Erfassung zur primären Registrierung von Personen, welche auf Grund ihrer physischen Verfassung NICHT in der Lage sind eine der o.a. Erfassungsstellen aufzusuchen. |
0664 8822 98 30 | |
Salzburg | 5073 Wals-Siezenheim. Bundesstraße 4
barrierefreier Zugang |
059133-5133 200
bzw. 0664 8403994 |
Mo – Sa nach tel. Vereinbarung |
Salzburg | 5600 St. Johann im Pongau, Ing. Ludwig Pech Straße 10 |
059133 – 5140 | Mo – Fr (nach telefonischer Vereinbarung) |
Salzburg | 5700 Zell/See, Brucker Bundesstraße 3 barrierefreier Zugang |
059133 – 5170 | Mo – Fr (nach telefonischer Vereinbarung) |
Salzburg | 5580 Tamsweg, Gartengasse 5
barrierefreier Zugang |
059133 – 5160 100 | Mo – Fr (nach telefonischer Vereinbarung) |
Steiermark | 8020 Graz, Annenstraße 34
barrierefreier Zugang |
Mo, Mi, Fr 08:00 – 14:00 Uhr | |
Tirol | direkt beim Bahnhof Innsbruck, an der Polizei beim Bahnhof
6020 Innsbruck, Südtiroler Platz 2 barrierefreier Zugang |
0664 8589998 | Mo-Fr
09:00 – 15:00 Uhr |
Tirol | Polizeiinspektion Lienz, 9900 Lienz, Hauptplatz Nr. 5a
barrierefreier Zugang |
059133 7230100 | Mo – So 07:00 – 19:00 Uhr |
Tirol | Polizeiinspektion Kufstein, AGM Bahnhof, 6330 Kufstein, Südtiroler Platz 3
barrierefreier Zugang |
059133 7214 | Mo – So 07:00 – 17:00 Uhr |
Tirol | Polizeiinspektion Imst, 6460 Imst, Rathausstraße 14
barrierefreier Zugang |
059133 7100 | Montag und Donnerstag 07:00 Uhr – 19:00 Uhr |
Tirol | Polizeiinspektion Reutte, 6600 Reutte, Obermarkt 2
barrierefreier Zugang |
059133 7150100 | Dienstag und Donnerstag 07:00 Uhr – 19:00 Uhr |
Vorarlberg | 6850 Dornbirn St.-Martin-Straße 6, PI Dornbirn Fremdenpolizei
barrierefreier Zugang |
059133 8145 200 | Mo – Fr 08:00 – 17:00 Uhr |
Wien | Terminvereinbarung erfolgt NUR Online | 0664 889 637 44 | Die Anmeldung für einen Termin zur Beratung und Beantragung von Grundversorgung in Wien erfolgt über das Anmeldesystem: gvs-termin.fsw.at
Polizeiliche Erfassung Weitere Informationen zur Erfassung erhalten Sie unter der Telefonnummer +43 664 889 637 44 (Montag und Donnerstag von 8:00 bis 15:00 Uhr), Anfragen können an die E-Mail-Adresse lpd-w-afa-ukraine@polizei.gv.at gestellt werden. Ab 10.07.2023 erfolgen die Erfassungen (Registrierungen) nur mehr nach vorheriger Terminvereinbarung über die elektronische Terminvereinbarung (ETV): https://citizen.bmi.gv.at/at.gv.bmi.fnsetvweb-p/etv/public/sva/Terminvereinbarung. Bei der Reservierung von Terminen, ist das Bundesland „Wien“ und als Thema ist „Erfassung Ukraine Vertriebene“ auszuwählen. |
A further requirement is that the respective person is staying in Austria and there are no reasons for exclusion. In particular, reasons for exclusion include war crimes or crimes against humanity, serious offences and the like.
More Information you can find here Informationsblatt and FAQs des BFA. Under this Link you can find the documents in Englisch, Ukrainian & Russian languages as well.
Yes. Whether, by whom and how depends on the type of accommodation. If you are staying in Austria for more than three days, you have to register your residence at the responsible registration office (municipalities/magistrates) in accordance with the Registration Law.
There is only an exception to the obligation to register if you do not stay in Austria for more than three days – for example, if you are only passing through Austria.
The Federal Provinces are also setting up so-called arrival centres, which serve as a first point of contact or orientation.
Map view of the basic care centres of the Federal provinces
Federal province | Contact information | Application via: |
Burgenland | post.a6-asyl@bgld.gv.at
02682 600-0 |
Application – Land Burgenland
|
Kärnten | abt13.flw@ktn.gv.at
050 536 – 33007 |
|
Niederösterreich | post.ivw2fluechtlingshilfe@noel.gv.at
02742 9005 – 15000 |
|
Oberösterreich | gvs.so.post@ooe.gv.at
0732 77 20 – 152 21 |
|
Salzburg | grundversorgung@salzburg.gv.at
0662 8042 – 5602 |
Application to be made at:
Caritas Salzburg Clearingstelle Grundversorgung: Monday-Friday: 8:00-13:00 Gaisbergstraße 27, 5020 Salzburg 05 1760-5204 |
Steiermark | grundversorgung@stmk.gv.at
0316 877 – 5458 |
Application to be made at:
Messehalle Graz, Messeplatz 1, 8010 Graz |
Tirol | soziales@tirol.gv.at
Land Tirol: 0512 508 2592 Tiroler Soziale Dienste: 0512 21 440 |
Tiroler Soziale Dienste (TSD)
Application for basic care online. Also available at the municipal office or citizens’ service of the BH/city magistrate. To be filled out and sent to: grundversorgung.ukraine@tirol.gv.at |
Vorarlberg | grundversorgung@vorarlberg.at
05574 511 24105 |
Application at the registration offices, the district administrative authorities or municipalities |
Wien | gvs@fsw.at
01 24 5 24 |
Application at the ACV registration office (Austria Center Vienna)
Registration for an appointment for the application for basic care in Vienna is done via the registration system: gvs-termin.fsw.at |
As displaced persons from Ukraine, you have a temporary right of residence in Austria. This right of residence is currently valid until the expiry date on the card (03 March 2023) and it may be extended, if applicable. This right of residence is documented by the residence permit “identity card for displaced persons” enclosed with this letter.
In principle, you can travel visa-free for tourism within the Schengen area for 90 days within 180 days with the identity card for displaced persons and your passport. You may re-enter Austria at any time with a valid identity card for displaced persons.
The right of residence will expire before the expiry date if you leave Austria for a longer time, i.e. if you move to another state. Furthermore, the right of residence will expire if there are reasons for exclusion. This includes convictions for particularly serious crimes.
Please inform the Federal Office for Immigration and Asylum (BFA) if you change your name, so that a new identity card for displaced persons can be issued to you.
Further information as well as the contact details of the BFA organisational units can be found at:
www.bfa.gv.at
The Federal Office for Immigration and Asylum (BFA) issues an identity card for displaced persons to persons who belong to the target groups. For this, it is necessary for you to register:
• An initial registration takes place through the police. This can be done at certain police stations or in special reception or registration centres.
• When you register, your data and the details on your passport or other documents will be recorded. Persons aged 14 and over will undergo an identification process
(taking of fingerprints, etc.). There is a form that you are kindly requested to fill in and submit during registration.
In the event that all data is completely available to the BFA as a result of the registration by the police, an identity card for displaced persons as a residence
permit will be personally delivered to you.
Should any investigative steps still be necessary, you will be invited to an interview before the competent body of the BFA in order to collect any missing data. This may
involve cases where e.g. no passport is available. If you are not summoned before the BFA, the identity card for displaced persons will be sent to you at your registered
address, to the delivery address that you specified during registration, or to the authorised recipient. You do not need to take any further steps for this. In some cases, it
may also be necessary to register your fingerprints again in order to issue the identity card. This is carried out by BFA staff. You may also be required to bring a passport photo to the BFA (if the photo from your passport cannot be used).
There is no need to make an application for asylum. Such an application would be hindered for the duration of the right of residence as a displaced person and it would
not be processed.
Contact the BFA Bundesamt für Fremdenwesen und Asyl
If you are a Ukrainian citizen or a third-country national with asylum or comparable protection status in the Ukraine, the temporary right of residence also applies to your family members – provided that they were already living with you in Ukraine prior to 24/02/2022.
Family members include spouses or registered partners, unmarried minor children (including those belonging to the spouse or registered partner) as well as other close relatives who lived in your household prior to your displacement and who were dependent on you.
Family members of these groups, provided they were residing in Ukraine as family members of one of the persons listed above before 24 February 2022. Above all, this applies to family members who are not Ukrainian citizens or who do not meet one of the other conditions for the right of residence as displaced persons for other reasons.
Family members include:
− Spouses and registered partners
− Unmarried minor children of persons from the above-mentioned target group (1.
and 2.) or of their spouses or registered partners
− Other close relatives of persons from the target group (1. and 2.) who lived
together with them in a household before displacement and who were
completely or mainly dependent on them
No. Third-country nationals who do not have asylum or any comparable protection status in Ukraine do not fall under this regulation. However, you may enter Austria for humanitarian reasons or travel through Austria to reach your country of origin. You are legally resident in Austria until you are able to travel on to your country of origin. If you require support for your journey home, you may contact the return counselling service at the BBU.
BUNDESGESETZBLATT FÜR DIE REPUBLIK ÖSTERREICH
Yes. In principle, health care is ensured within the framework of admission to basic care.
As proof of health insurance, you will be assigned an insurance number after registration – at the customer service points of the Austrian Health Insurance Fund (ÖGK), this can be used to issue an e-card replacement voucher.
Even if you do not yet have an insurance number and an e-card replacement voucher, medical care is still guaranteed by presenting the appropriate proof (passport or other residence documents relating to Ukraine).
Further information on health insurance can be found on the homepage of the ÖGK.
Even if you are not included in the basic health care because you do not need support services, you are entitled to health insurance within the framework of the General Social Insurance Act and can also make use of medical assistance. The legal and organisational requirements will be met in the next few days.
Due to the current situation in Ukraine, we not only accept asylum seekers but also people from Ukraine who are seeking protection. If you would like to support our care facilities with donations in kind, please contact us by email at grundversorgung@bbu.gv.at so that we can organize further coordination. Please let us know in your e-mail in which federal state you would like to make a donation and what kind of donation it is.
Currently, donations in kind are only possible at the following locations:
The following is required:
Important instructions:
Medicines, food of any kind and easily flammable items (e.g. candles) cannot be accepted. Furthermore, clothing cannot be accepted at other locations at this time. For legal reasons, we would also like to point out that no monetary donations can be accepted.
Thanks for your support!
Humanitarian return to countries of origin: BBU and IOM support third-country nationals who have fled Ukraine
Due to the dramatic developments in Ukraine, many people are still leaving the country. Among them are also numerous third-country nationals, i.e. people who came to Ukraine to work or study there, for example.
They, too, have been forced to leave Ukraine as quickly as possible and often want to return to their countries of origin quickly after arriving in Austria.
Together with the International Organisation for Migration (IOM), BBU supports third-country nationals who have fled Ukraine to continue their journey to their countries of origin.
In its counselling centres, the BBU provides information on the possibilities of assisted humanitarian return. Together with IOM, we clarify, among other things, the requirements for entry in the country of origin and provide support in preparing the onward journey.
The Austrian Federal Government declares its full solidarity with the entire Ukrainian population. For the Federal Ministry of Education, Science and Research (BMBWF), this applies in particular to those individuals who are active in its area of responsibility. The BMBWF is currently launching initiatives in many areas, and these are designed to directly help those affected on a number of levels. Initial support services are listed on this page, with new services being added all the time.
An overview of the current conditions of entry and residence for Ukrainian citizens can be found on the website of the Federal Ministry of the Interior
Entry and residence of Ukrainian citizens in Austria (in German)
If you are an eligible family, live in Vienna and would like to take in an unaccompanied minor, then send an email to: ksenija.andelic@sos-kinderdorf.at. After the application and an initial interview with SOS Children’s Villages, the Vienna Children’s and Youth Welfare Office will examine your suitability as a host family. SOS Children’s Villages then makes a selection, taking into account the characteristics and interests of the host family and the young person, and organizes getting to know each other, further meetings and visits to the family. If both sides want to live together, the young person will be accepted into the host family.
Questions: SOS-Kinderdorf, Jakob.Kramar-Schmid@sos-kinderdorf.at, T.: 0676 / 88144 243
At www.rataufdraht.at and www.elternseite.at, our colleagues from „Rat auf Draht“ give family tips on how to talk to children about war and terror.
The counseling service of the Professional Association of Austrian Psychologists helps quickly and competently.
Helpline 01/504 8000, email helpline@boep.or.at
Psychosocial support daily from midnight to midnight
Acute Care Vienna (ABW) is an institution of the City of Vienna. Specially trained psychosocial professionals look after those affected after an exceptionally stressful event. Acute care Vienna can be reached on +43 676 8118 98698 daily from midnight to midnight.
We are of course available with language mediation! If necessary, connect to the number +43 676 8118 98698 and translate!
People in mental crises need immediate, unbureaucratic and professional help. The social psychiatric emergency service (SND) is therefore available around the clock as an emergency and crisis service on 01 31330.
Information about our services (in english)
Informationen über unser Angebot (auf Deutsch)
Information about our services (in english)
Інформація про нашу пропозицію (українською мовою)
The Austrian Association of the Deaf has members in seven federal states: Vorarlberg, Tyrol, Salzburg, Carinthia, Styria, Upper Austria and Lower Austria. They help deaf people who have fled from Ukraine. Contact details of our members are here.